Complaints Process

At Shoreline Insurance & Kiwisaver, we are committed to providing high-quality financial advice and service. If something goes wrong, we want to know so we can put it right.

1. Tell Us About Your Concern

If you are unhappy with any part of our service, please contact us as soon as possible.
Email: info@shorelineinsurance.co.nz
Phone: 021 486 236

We will acknowledge your complaint within 2 business days. We aim to resolve all complaints within 10 business days. If we need more time, we will let you know and keep you updated.

2. Internal Review

We may contact you for more information to help us understand and resolve your concern. We will always act fairly, respectfully, and with your best interests in mind.

3. If We Cannot Resolve Your Complaint

If we cannot resolve your complaint to your satisfaction, you can refer it to our independent dispute resolution scheme. This service is free of charge.

Dispute Resolution Scheme: Financial Services Complaints Ltd
Website: Financial Services Complaints Ltd\

mail: complaints@fscl.org.nz
Phone: 0800347257

4. Our Commitment to You

We take all complaints seriously and use them to improve our service. Your feedback helps us deliver better advice and support to all clients.